Refund Policy

This Refund Policy explains how Learnest Lab Sdn. Bhd. ("we", "us", "our") handles refunds for Kelasapp fees. It should be read together with our Terms of Service, which govern your billing.

1. Subscription fees

Kelasapp currently operates under founding-member pricing; no free trial is offered at this time. Once a paid billing period has begun, fees already paid are non-refundable except where a refund is required by applicable Malaysian law. We do not provide prorated refunds for partial billing periods after cancellation.

2. Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will continue to have access until that date. Cancelling does not itself trigger a refund for the current period.

3. Billing errors

If you believe you were billed in error, for example a duplicate charge or an incorrect amount, contact us and we will investigate and correct any confirmed error.

4. How to request

For any refund or billing questions, email us at hello@kelasapp.com with your organisation and invoice details.

5. Changes to this policy

We may update this policy from time to time in line with our Terms of Service. Material changes will be communicated through the service or by email.